> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rafftechnologies.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Kubernetes SLA

> 99.90% monthly uptime commitment for managed Kubernetes, and how service credits work

<sub>Updated August 24, 2026</sub>

Managed Kubernetes carries a **99.90% monthly uptime commitment**, measured per calendar month.

## What is covered

| Component                       | Commitment                                                                                                                                 |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Worker & storage nodes          | Covered as Virtual Machines under the platform SLA (99.90%)                                                                                |
| Managed endpoint & ingress path | 99.90% — applies to clusters with the **High Availability** option, where the endpoint is a redundant gateway pair with automatic failover |
| Non-HA clusters                 | The endpoint is a single managed instance, covered at the infrastructure (VM) level without a separate endpoint-path commitment            |

For production workloads, [enable HA](/products/build/kubernetes/quickstart-guides/upgrade-to-ha) — that is the configuration the commitment is designed around.

## Service credits

If monthly uptime falls below the commitment, you receive credits on the affected service, applied against future invoices:

| Monthly uptime | Credit |
| -------------- | ------ |
| 99.90% – 99.0% | 10%    |
| 99.0% – 95.0%  | 25%    |
| Below 95.0%    | 100%   |

## Exclusions

Announced maintenance, factors outside Raff infrastructure, and workload-level issues inside the cluster (for example your own Ingress or application configuration).

## Support

All managed services include **24/7 support**; a support phone line is available for urgent situations — contact us to set it up.