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Documentation Index

Fetch the complete documentation index at: https://docs.rafftechnologies.com/llms.txt

Use this file to discover all available pages before exploring further.

Updated May 8, 2026 This page summarizes the Raff Service Level Agreement as it applies to Virtual Machines. The full, legally binding SLA is published at:

Service Level Agreement (legal)

app.rafftechnologies.com/legal#service-level-agreement
Live availability for every covered service is recorded automatically at:

Status page

rafftechnologies.com/status

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Uptime commitment

Raff Technologies guarantees 99.90% monthly uptime for Virtual Machines. The same 99.90% commitment applies to:
ServiceMonthly uptime
Virtual Machines99.90%
Block Storage (Volumes)99.90%
Snapshots99.90%
Backups99.90%
Uptime is calculated as (total minutes in the month - unavailable minutes) / total minutes × 100%. Unavailability means the service is completely inaccessible — returns errors or doesn’t respond to API or console requests — for more than 5 consecutive minutes. The status page is the authoritative source for measurement.

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Service credit schedule

If monthly uptime falls below 99.90%, you become eligible for a service credit on the affected service:
Monthly uptimeService credit
99.90% — 99.0%10% of that service’s monthly charges
99.0% — 95.0%25% of that service’s monthly charges
Below 95.0%100% of that service’s monthly charges
Notes on credits:
  • Capped at 100% of the affected service’s monthly charges for the billing cycle.
  • Not refundable to your card — credits apply against future charges only.
  • Expire after 12 months from issuance, or on account termination, whichever comes first.
  • Service credits are the sole and exclusive remedy for any failure to meet the uptime commitment.

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What’s excluded

The 99.90% commitment does not apply when unavailability is caused by:
  • Scheduled maintenance announced at least 24 hours in advance by email or platform notification
  • Emergency security patches or critical maintenance requiring less than 10 minutes of downtime
  • Customer error or misuse of the service
  • Failures in customer-installed software, OS, or configuration
  • DDoS attacks against your VM or the platform
  • Force majeure (natural disasters, war, terrorism)
  • Internet outages or third-party service failures beyond Raff’s reasonable control
  • Accounts with overdue payments, suspended accounts, or accounts in violation of the Terms of Service

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How to claim a credit

  1. Within 30 days of the incident, contact support@rafftechnologies.com.
  2. Include:
    • Date, time, and duration of the unavailability
    • The specific service(s) affected (e.g. Virtual Machines)
    • Your account ID
  3. After validation, the service credit appears on your account in the next billing cycle.
The status page at rafftechnologies.com/status records every incident automatically — referencing the relevant entry in your request speeds up validation.

Features & limits

What’s included on every VM.

Pricing

Monthly charges that drive the credit calculation.
Last modified on May 8, 2026