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Documentation Index

Fetch the complete documentation index at: https://docs.rafftechnologies.com/llms.txt

Use this file to discover all available pages before exploring further.

Updated May 8, 2026 The dashboard never shows the VM’s root or Administrator password directly — it always emails it to your account address. You have two operations and three places to trigger them.

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Two operations

OperationWhat it doesWhen to use
Send to EmailSends the current password to your account emailYou forgot the password but it hasn’t been changed
Reset PasswordGenerates a new password, replaces the old, and emails the new oneThe password is leaked, lost, or you want to rotate
Both deliver to the email on your Raff account; the password is never displayed inline.

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Three places to find them

All three live on the VM detail page.

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a. Credentials panel (side) — Send to Email

The VM Information → Credentials card on the left has a Send to Email button next to Password. Sends the current password — quickest path if you just need the existing password.

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b. Top action bar — Password

The Password quick button at the top of the detail page opens the reset flow directly.

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c. Actions tab — Access & Security → Reset Password

The Actions tab has an Access & Security section with a Reset Password card.
VM detail page on the Actions tab showing Access & Security with Open Terminal and Reset Password cards

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What happens during a reset

  1. You confirm the reset.
  2. The platform generates a new password and writes it to the VM’s cloud-init context.
  3. If the VM is running (active) — the platform issues a hard reboot so the new password takes effect immediately. Expect 30-60 seconds of downtime; in-flight writes can be lost (it’s not a graceful shutdown).
  4. If the VM is stopped (passive or otherwise) — no reboot. The new password applies on the next start.
  5. The new password is emailed to your account address.
Hard reboot of a running VM can lose in-flight writes. If the reset isn’t urgent, stop the VM first, then reset — the password applies cleanly on next start with no forced reboot.
Open SSH or RDP sessions are terminated when the VM reboots. Update any automation, saved sessions, or scripts that use the old password.

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Linux and Windows

  • Linux — resets the root password. SSH-key auth is unaffected; if you authenticate by key, you can keep using the key.
  • Windows — resets the Administrator password. RDP sessions disconnect and reconnect with the new one.

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Troubleshooting

  • Email not received — check spam, then confirm the account email under Settings → Profile. Click Send to Email again to resend.
  • VM stuck after reset — the reset includes a reboot; if status doesn’t return to active within a few minutes, check the Power tab and see Troubleshooting.
  • Lost both password and SSH key — only Reset Password gets you back in. Use the VNC console once the new password lands.

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Next steps

Connect via SSH

Reconnect with the new password.

Connect via RDP

Reconnect to a Windows VM.
Last modified on May 9, 2026