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Updated October 20, 2026 The dashboard never shows the VM’s root or Administrator password directly — it always emails it to your account address. You have two operations and three places to trigger them.

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Two operations

Both deliver to the email on your Raff account; the password is never displayed inline.

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Three places to find them

All three live on the VM detail page.

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a. Credentials panel (side) — Send to Email

The VM Information → Credentials card on the left has a Send to Email button next to Password. Sends the current password — quickest path if you just need the existing password.

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b. Top action bar — Password

The Password quick button at the top of the detail page opens the reset flow directly.

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c. Actions tab — Access & Security → Reset Password

The Actions tab has an Access & Security section with a Reset Password card.
VM detail page on the Actions tab showing Access & Security with Open Terminal and Reset Password cards

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What happens during a reset

  1. You confirm the reset.
  2. Raff generates a new password and sets it in your running server through its guest agent. The server confirms it, and it works at once: no restart, nothing interrupted.
  3. If Raff cannot set it that way (a stopped server, or one whose guest agent is not running), it writes the password to the server’s settings instead:
    • A running Linux server restarts to apply it. Expect 30-60 seconds of downtime; in-flight writes can be lost.
    • A running Windows server takes it within about a minute, without a restart.
    • A stopped server gets it when you start it.
  4. The new password is emailed to your account address. The confirmation message tells you which of the above happened.
If your server refuses the new password (for example a stricter Windows password policy), nothing changes: the old password keeps working, and the message shows the server’s reason. A password you later change on the server yourself stays after a restart (servers created from October 19, 2026).

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Linux and Windows

  • Linux — resets the root password. SSH-key auth is unaffected; if you authenticate by key, you can keep using the key.
  • Linux server created with only an SSH key: SSH accepts keys only, so the new password works on the VNC console, not over SSH. To use it over SSH as well, delete /etc/ssh/sshd_config.d/00-raff-keys-only.conf (on servers without that folder, the lines marked “Raff” at the top of /etc/ssh/sshd_config) and reload SSH.
  • Windows — resets the Administrator password. RDP sessions disconnect and reconnect with the new one.

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Troubleshooting

  • Email not received — check spam, then confirm the account email under Settings → Profile. Click Send to Email again to resend.
  • VM stuck after reset — the reset includes a reboot; if status doesn’t return to active within a few minutes, check the Power tab and see Troubleshooting.
  • Lost both password and SSH key — only Reset Password gets you back in. Use the VNC console once the new password lands.

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Next steps

Connect via SSH

Reconnect with the new password.

Connect via RDP

Reconnect to a Windows VM.
Last modified on October 20, 2026