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Updated May 8, 2026 Every account has soft caps on how many VMs and how much aggregate CPU and RAM it can hold simultaneously. These limits exist to keep the platform fair, prevent abuse (runaway scripts, mining), and give billing a safety net.

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What’s limited

LimitDefault for new accountsCounts
VM count30 VMsTotal VMs across active and passive states
vCPU sumTied to plan choicesTotal vCPU across all your VMs
RAM sumTied to plan choicesTotal RAM (GB) across all your VMs
New accounts start with a 30-VM default. Quotas increase automatically as you build a usage history, and can be raised on request — see Request a limit increase below.

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When you hit a limit

Creation or resize-up returns a clear error naming the limit that was hit (too many VMs, RAM quota exceeded). Your options:
  1. Delete VMs you no longer need — including stopped (passive) ones, since they still count.
  2. Resize down — drop CPU/RAM on existing VMs to make room for the new one.
  3. Request a limit increase — see below.

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Stopped VMs still count

A passive VM holds its CPU, RAM, disk, and IP reservations on the hypervisor and counts the same as a running VM toward your quota. Stopping a VM does not free quota — only deleting it does (unused subscription time is credited back to your balance).

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Request a limit increase

Quotas can be raised on request. Standard turnaround is 24 hours for limit-increase emails.
  • Standard increases — email support@rafftechnologies.com with your account ID, the limit you’re hitting, and the workload you’re planning. Response within 24 hours in business hours; reasonable bumps are typically approved on the same response.
  • Urgent increases — if you’re actively launching, in the middle of an incident, or have a time-sensitive workload, mark the request as urgent in the subject and include the account ID and the deadline; support can lift quotas in real time when context warrants it.
  • Planned bursts — load tests, conferences, batch jobs, traffic events: give support a heads-up before the window so they can pre-stage the increase.
What to put in the request:
FieldExample
Account IDfrom the dashboard’s account dropdown
Current limit”30 VMs / 250 GB RAM”
Requested limit”60 VMs / 500 GB RAM”
Why”Spinning up a CI fleet for a 2-week migration”
Deadline (if any)“Need by Monday — production cutover”

Plans & sizing

What CPU and RAM each plan reserves.

Lifecycle states

Why passive keeps consuming quota.
Last modified on May 8, 2026