What’s limited
New accounts start with a 30-VM default. Quotas increase automatically as you build a usage history, and can be raised on request — see Request a limit increase below.
When you hit a limit
Creation or resize-up returns a clear error naming the limit that was hit (too many VMs, RAM quota exceeded). Your options:
- Delete VMs you no longer need — including stopped (
passive) ones, since they still count. - Resize down — drop CPU/RAM on existing VMs to make room for the new one.
- Request a limit increase — see below.
Stopped VMs still count
Apassive VM holds its CPU, RAM, disk, and IP reservations on the hypervisor and counts the same as a running VM toward your quota. Stopping a VM does not free quota — only deleting it does (unused subscription time is credited back to your balance).
Request a limit increase
Quotas can be raised on request. Standard turnaround is 24 hours for limit-increase emails.- Standard increases — email support@rafftechnologies.com with your account ID, the limit you’re hitting, and the workload you’re planning. Response within 24 hours in business hours; reasonable bumps are typically approved on the same response.
- Urgent increases — if you’re actively launching, in the middle of an incident, or have a time-sensitive workload, mark the request as urgent in the subject and include the account ID and the deadline; support can lift quotas in real time when context warrants it.
- Planned bursts — load tests, conferences, batch jobs, traffic events: give support a heads-up before the window so they can pre-stage the increase.
Related
Plans & sizing
What CPU and RAM each plan reserves.
Lifecycle states
Why
passive keeps consuming quota.