Before you start
- Raff Guardian on the server. See Install on an existing server.
- To see the list:
vm.view. To sign out or unlock:vm.manage. To set a new password:vm.manageand permission to open the console (vm.console), signed in to the dashboard (not an API key).
See who is on the server
Open the server under Virtual Machines, click Guardian, then Users. The How to connect card shows the server’s address and a Download Remote Desktop file button. The Windows users card lists the accounts that are turned on in Windows, locked accounts first, then signed-in ones. Each account shows:- Its tags: Administrator, built-in, domain account.
- Its sessions, for example “Signed in over Remote Desktop since 09:15, idle for 20 minutes, from 203.0.113.7.” A user counts as idle after 15 minutes without input.
- When it is not signed in: its last desktop sign-in in the last 90 days.
- “Locked out after too many wrong passwords” when Windows locked it.
Sign a user out
- On the account, click Sign out (End session for a disconnected session; with two sessions, Sign out of the console or Sign out of the Remote Desktop session).
- The dialog warns that programs the user has open close without saving. Click Sign out, or Not now.
Unlock an account
- On a locked account, click Unlock.
- The dialog says the account can sign in again at once, and after how many wrong passwords Windows locks it again. Click Unlock.
Set a new password
1
Press New password
On the account, click New password. Read the dialog: the old password stops working at once (for a domain account, once the domain controllers have the change), and anyone signed in stays signed in.
2
Confirm
Click Set a new password. If the server’s console is protected with two-factor authentication, enter the 6-digit code from your authenticator app. One code is enough for the next hour.
3
Copy the password
Raff Guardian makes a password of at least 20 characters on the server. New password for the account opens in your browser with the password: click Copy, then I saved it.
- I saved it deletes the copy at once.
- Otherwise you can show it again for 10 minutes after you first see it; then Raff deletes the copy.
- A password nobody opened is deleted after 24 hours.
What you cannot change here
Turn these actions off
Each action has its own setting under Settings, Advanced: choose for each action, in the Users group: Sign out Windows users, Unlock Windows users and New passwords for Windows users. Each takes Ask me (the default) or Off. With Ask me, your press is the approval; with Off, the button stays visible but disabled, for example “Signing users out is off in Raff Guardian’s settings. Set it to Ask me first.”Verify
The account’s line updates within a minute or two: the session is gone, the lock is gone, or “Password set on” shows today. Each action and its result is also in Activity.Next steps
Automatic blocking and lockout
Why bots no longer lock your accounts out.
Privacy and data
What Raff Guardian reads about users, and what it never reads.